FAQ & Support

Shop directly at olevswatchstore.com. Browse men's watches, women's watches or couple watches. Check the selected variant, price, availability and included items on the product page before ordering.

OLEVS Watch Store is an independent online retailer operated by Velant Global LLC, a company registered in Wyoming, United States. Read About Us for the brand relationship and Contact Us for business and support details.

Review the exact product specifications and selected variant, then read our Shipping & Delivery Policy, Return & Refund Policy and 12-Month Store Warranty. We offer free standard shipping on orders of $30 USD or more after discounts to the United States, United Kingdom, Canada and Japan only, a 60-day return-authorization request window for eligible items, and a 12-month store warranty for eligible watches. These services are subject to the linked terms and do not represent an OLEVS manufacturer warranty.

Free standard shipping on orders of $30 USD or more after discounts to the United States, United Kingdom, Canada and Japan; orders below $30 to these four countries cost $7.99 USD. Standard shipping to Argentina, Australia, Kuwait, Qatar, Bahrain, Seychelles, Madagascar, Reunion, Senegal, Saudi Arabia, Morocco, Mayotte and Zambia costs $12.99 USD at any order value; all other supported destinations cost $7.99 USD at any order value. No free-shipping threshold applies outside the four qualifying countries. Existing expedited services cost $6.99 USD where available and are not included in free standard shipping. The $30 threshold uses the merchandise subtotal after discounts, excluding taxes and shipping.

Orders are normally processed within 1–3 business days. United States standard transit is estimated at 8–15 business days after dispatch; expedited transit is estimated at 5–8 business days. Total estimated delivery including processing is 9–18 business days for standard or 6–11 business days for expedited shipping. These routes exclude Alaska, Hawaii, overseas territories and military addresses.

Fast Dispatch: Most Orders Ship Within 1 Business Day. Please allow 1–3 business days for processing after payment and order verification. Business days exclude weekends and public holidays. Stock shortages, address or payment verification, promotional peaks, public holidays and carrier collection interruptions may require additional time. We will contact you if a material delay affects your order; delivery estimates are not guaranteed. Transit varies by destination. Checkout estimates include normal processing; see the Shipping Policy for the table and exclusions.

Standard shipping is available to 73 quoted countries and regions, subject to carrier address coverage. Expedited shipping is available to 15 destinations. Indonesia remains an existing destination with delivery timing available on request. Available countries and shipping options are confirmed at checkout.

Expedited Shipping costs $6.99 USD to the same 15 eligible destinations, including on orders qualifying for free standard shipping. It uses a faster carrier service; processing still normally takes 1–3 business days. See the Shipping Policy for estimates and exclusions.

After dispatch, we email tracking information to the address used at checkout. Tracking may take 24 to 48 hours to display the first carrier update.

Contact support@olevswatchstore.com as soon as you notice an address error. We will try to update it before fulfillment, but changes cannot be guaranteed after processing or shipment begins.

Customs duties, import taxes, brokerage charges, and other destination-country fees are not included unless checkout explicitly states otherwise. Charges assessed by local authorities or carriers are the customer's responsibility.

Request authorization within 60 days of delivery for eligible unworn, unused and unaltered items. RMA and correct return address required. Customers pay tracked change-of-mind return shipping; original shipping and any lawful outbound-cost deduction are subject to the Return & Refund Policy. We cover reasonable pre-authorized return shipping for verified defects, wrong items or transit damage. Mandatory consumer rights remain unaffected. See the Return & Refund Policy for details.

Do not send returns to the original shipping-label address or corporate registration address. Contact support@olevswatchstore.com first for authorization, an RMA, and the correct return warehouse address.

Contact us as soon as reasonably possible, preferably within 48 hours of delivery. Include your order number and clear photos or a short video where appropriate. Prompt notice helps us investigate the issue, but it does not limit rights available under applicable law. Our team will review the claim under the Return & Refund Policy.

After an eligible return reaches our inspection facility, inspection normally takes 3 to 5 business days. Approved refunds are issued to the original payment method; your financial institution may take approximately 5 to 7 additional business days to post the funds.

We do not process direct color or model exchanges. If you want a different item, request a return for the eligible item under our Return & Refund Policy and place a new order. Damaged, defective, or incorrect items are handled separately as described in that policy.

Our catalog includes men's and women's watches, matching couple sets, automatic and mechanical watches, quartz and digital watches, plus metal, mesh, leather, and silicone strap options. Gift boxes and selected accessories are also available.

No. OLEVS Watch Store is an independent online retailer operated by Velant Global LLC. OLEVS and related trademarks are owned by their respective trademark owner. References to OLEVS are used to identify products offered for sale and do not mean that this website is operated by the trademark owner.

The 12-month warranty offered on eligible purchases is a store warranty provided and administered by OLEVS Watch Store / Velant Global LLC. It is not represented as an OLEVS manufacturer warranty unless a product page expressly states otherwise and supporting documentation is available. See our 12-Month Store Warranty for coverage, exclusions and claim instructions.

Automatic watches use a mechanical movement powered by wrist motion and may need winding or resetting after being left unworn. Quartz watches use a battery-powered movement and generally require less routine time-setting.

Compare the case diameter, case thickness, strap length, and strap width on the product page with a watch that already fits you. Contact support if a required measurement is not shown.

Water-resistance ratings vary by model. Follow only the rating and care instructions on the specific product page. Do not operate crowns or pushers underwater, and avoid hot water, steam, and saunas unless the product instructions explicitly permit them.

Do not assume a watch is suitable for swimming or showering. Follow the exact water-resistance rating and care instructions on its product page; hot water, soap, steam, and operating controls underwater can compromise water resistance.

Many metal bracelets can be resized by removing links, but construction differs by model. Consider using a qualified watch technician because alterations can affect return eligibility.

Products specifically titled “Couple Watch Set,” “Matching Watch Set,” or “His and Hers” are sold as matching sets. Always check the selected product and variant description for exactly what is included.

Included packaging varies by product, so check the product page for exactly what is included. Separate premium watch gift boxes and selected accessories are also available.

Available colors and strap options are shown as variants on each product page. Select your preferred variant before adding it to the cart because images, price, and availability can differ.

Availability is shown for each selectable variant. If a variant cannot be added to the cart, choose another available option or check the product page later.

Our base currency is USD. The amount and currency displayed at checkout are the authoritative total for your order.

Apple Pay and Google Pay are supported where eligible. Other payment methods available for your location and device are displayed at checkout.

OLEVS Watch Store currently operates online, and local pickup is not available. Orders should be placed through olevswatchstore.com.

For bulk or wholesale enquiries, email support@olevswatchstore.com with the models, quantities, destination country, and required delivery date. Availability and terms require individual confirmation.