Refund policy

OLEVS Watch Store - Official 30-Day Return & Refund Policy

At OLEVS Watch Store (operated by Velant Global LLC), we stand behind the exceptional craftsmanship of our timepieces. We want you to be entirely satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward 30-day return policy subject to the terms and conditions detailed below.

1. 30-Day Return Window

You have 30 days from the exact date your package was marked as "Delivered" by the logistics carrier to request a return. Requests received after this 30-day threshold will unfortunately not be eligible for a refund or exchange.

2. Eligibility and Item Condition

Because watches are highly precision-engineered luxury goods that can easily sustain hairline micro-scratches, we enforce strict inspection standards. To qualify for a full refund, your item must be returned in its original factory condition:

  • The watch must be completely unworn, unused, and unaltered.

  • All protective plastic films, lens covers, and wrap coverings on the watch case, crystal glass, and bracelet must remain fully intact and never removed.

  • The metal bracelet links must not have been resized, removed, or adjusted. Leather straps must show zero creasing, bending, or buckle marks.

  • The product must be returned inside its original OLEVS brand gift box, complete with the user manual, warranty card, tags, and any included adjustment tools or complimentary gifts.

3. Mandatory Return Process (No Unauthorized Returns)

To initiate a return, you must contact our customer relations team first via our official storefront helpdesk or email at support@olevswatchstore.com.

CRITICAL NOTICE: Please do NOT ship your package back to the address listed on your original shipping label or our corporate registration address in Wyoming, USA. Our corporate office is not equipped to receive or inspect inventory. All returns must be shipped to our designated international fulfillment and inspection depot. Any package sent without prior authorization or shipped to the incorrect address will be rejected and will forfeit eligibility for a refund.

Once your return request is manually reviewed and approved, our team will issue a Return Merchandise Authorization (RMA) along with explicit shipping instructions and the correct return warehouse address.

4. Return Shipping Fees

Buyers are solely responsible for paying all return shipping costs, including international postal rates and tracking confirmation fees. Shipping costs are completely non-refundable. We highly recommend utilizing a registered shipping service with a tracking number and purchasing shipping insurance, as we cannot guarantee or verify receipt of returned items lost by third-party mail carriers.

5. Damaged, Defective, or Incorrect Items

Please inspect your watch immediately upon arrival. If the timepiece arrives fundamentally defective, mechanically non-functional, or damaged during transit, you must notify our support team within 48 hours of delivery.

To file a defective claim, you must provide clear, close-up photographic images and a short video demonstration showing the mechanical failure (e.g., watch hands not moving, crown malfunction, or structural defect). Verified defective items will receive a complimentary brand-new replacement or a full refund with all return shipping friction covered by us.

6. Refund Processing Timeline

Once your return package arrives at our inspection depot, it will undergo a thorough manual quality inspection within 3 to 5 business days to verify eligibility. Upon successful approval, your refund will be immediately processed, and a credit will automatically be applied to your original credit card or payment method (e.g., Stripe, PayPal) within 5 to 7 business days, depending on your financial institution's processing speeds.