FAQ & Support

Yes, absolutely! We are pleased to offer Free Standard Shipping for all orders delivered within the United States. There are no hidden fees—the price you see is the price you pay.

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your package. You can also log into your account on our website to view real-time shipping updates.

Please do not worry! It is completely normal for tracking information to pause for a few days while the package is in transit between shipping hubs or clearing customs. Your order is still safely on its way within our standard 5-15 business day delivery window.

We process orders very quickly (usually within 1-2 days). If you need to change your address, please contact us immediately at support@olevswatchstore.com. If the order has not yet been shipped, we will gladly update it for you.

We strive to process and dispatch orders as quickly as possible. If you need to cancel, please contact us at support@olevswatchstore.com within 12 hours of placing the order. Once the order has been handed over to our shipping carrier, we can no longer cancel it, but you can still utilize our 30-day return policy once it arrives.

Yes, absolutely. We are an official OLEVS retailer. Every timepiece comes directly from our authorized supply chain, complete with official premium packaging, tags, and VIP authenticity documentation.

Our stainless steel and ceramic watches can be easily adjusted. You can take it to a local jeweler, or you can purchase our Professional Watch Band Link Remover Tool from our accessories section to easily adjust the links yourself at home for a perfect custom fit.

Our watches come with a standard 30M (3ATM) daily water resistance rating. This means they are perfectly safe for everyday exposure like accidental splashes, light rain, and routine hand washing. However, they are not designed for showering, swimming, or diving.

Yes, they are 100% fully functional! Our chronograph watches feature working sub-dials (such as a 60-minute timer, a 60-second counter, and a 24-hour display) powered by high-precision quartz movements. They are not just for show.

Not at all. Our watches are equipped with high-hardness coated crystal mirrors—and specific models feature specialized diamond-cut faceted glass—engineered specifically to resist daily scratches, scuffs, and friction.

We want you to love your timepiece! We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return the unworn watch in its original packaging within 30 days of delivery for a full refund. Please contact our support team to initiate the process.

Yes! Every OLEVS watch purchased directly from our official store comes with an official VIP international warranty that covers manufacturing defects. Please retain your digital receipt and the warranty card included in your gift box.

We apologize for any inconvenience! Please contact us at support@olevswatchstore.com within 48 hours of receiving your package. Include your order number and clear photos or a short video of the issue, and we will arrange a replacement for you immediately.

Your security is our top priority. Our checkout process is fully encrypted and powered by industry-leading, secure payment gateways. We do not store your raw credit card details, ensuring a 100% safe and protected shopping experience.

For our customers in the United States, there are absolutely no hidden fees. The final price you see at checkout is exactly what you pay. We cover all standard shipping costs and any applicable duties.

No, you do not need to worry! We never include the price or billing information on the physical packing slip inside the package. The recipient will only see the beautiful timepiece, while your receipt is emailed securely to you.

Yes, we do! Whether you are looking for corporate gifts, event souvenirs, or wholesale partnerships, we are happy to accommodate bulk orders. Please reach out to our dedicated team with your specific requirements, and we will provide you with a customized quote.