Shipping policy

OLEVS Watch Store - Official Shipping & Delivery Policy

Thank you for shopping at OLEVS Watch Store (operated by Velant Global LLC). We are committed to ensuring your timepieces are handled with precision and delivered safely. Below are the terms and conditions outlining our Shipping Policy.

1. Order Processing Time All orders undergo quality verification, meticulously secure packaging, and sorting before dispatch. Your order will be processed and shipped within 1 to 3 business days (excluding weekends and official holidays) following order verification.

An automated confirmation email containing your tracking information will be immediately generated and sent to you once your package is dispatched from our fulfillment hub.

2. Estimated Delivery Timelines & Rates We provide cross-border shipping across our specialized global routes, including the United States, Canada, Australia, New Zealand, the United Kingdom, and Western Europe. Estimated delivery transit takes approximately 4 to 15 business days depending on destination customs clearance and local routing speed.

  • Standard Shipping (Applied on orders from $0.00 to $29.99): 4 - 15 Business Days | $9.99

  • Free Shipping (Automatically unlocked for orders $30.00 and over): 4 - 15 Business Days | FREE

  • Express Processing (Prioritized fulfillment & immediate dispatch handling): 4 - 15 Business Days | $9.99

3. Shipment Tracking Tracking numbers are automatically assigned to your order as soon as label generation is complete. Tracking updates typically synchronize and reflect status updates online within 24 to 48 hours of shipment. You can track your parcel's real-time position through our online tracking system or your national postal operator's portal.

4. Customs, Taxes, and Duties OLEVS Watch Store is not responsible for any customs and taxes applied to your package upon entry into your destination country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Under conventional shipping metrics, standard shipments rarely cross local import duty thresholds, leading to a smooth, unhindered delivery experience.

5. Incorrect Address Adjustments It is the buyer's responsibility to double-check the validity of the shipping address before completing order placement. Due to automated integration with our fulfillment lines, the correction window is strictly limited to 12 hours post-purchase. We cannot offer refunds or replacements for shipments failing delivery due to customer address entry errors.

Note on Express Processing: Opting for Express Processing prioritizes your package at the front of our order fulfillment queue for premium quality testing and expedited carrier handover, mitigating any seasonal fulfillment bottlenecks.

If you have any urgent inquiries regarding your shipment status or require immediate routing corrections, please contact our global support team via our official storefront helpdesk.