OLEVS Watch Store — Shipping & Delivery Policy

Thank you for shopping at OLEVS Watch Store, operated by Velant Global LLC. We are committed to handling every timepiece carefully and delivering your order safely.

1. Free Standard Shipping

OLEVS Watch Store offers free standard shipping on every order to all destinations available at checkout.

• No minimum purchase is required.

• No standard shipping fee is charged.

• Available destinations and delivery options are confirmed at checkout.

2. Countries and Regions We Ship To

We currently ship to the following countries and regions:

• United States

• Canada

• Mexico

• United Kingdom

• Australia

• New Zealand

• Germany

• France

• Italy

• Spain

• Netherlands

• Belgium

• Ireland

• Sweden

• Switzerland

• Singapore

• Japan

• Finland

• Hong Kong

Shipping availability may change as our fulfillment network develops. The country selector and checkout provide the most current information about whether an order can be delivered to a specific destination.

3. Order Processing Time

Orders are normally processed within 1 to 3 business days after payment and order verification, excluding weekends and public holidays.

Order processing may include:

• Payment and address verification

• Product quality inspection

• Secure packaging

• Shipping-label preparation

• Carrier handover

During major promotions, public holidays, or periods of unusually high demand, processing may take slightly longer.

4. Estimated Delivery Time

Standard delivery generally takes approximately 4 to 15 business days after dispatch.

The total estimated delivery time consists of:

• Order processing: 1–3 business days

• Shipping transit: approximately 4–15 business days

Delivery times are estimates and cannot be guaranteed. Actual delivery can be affected by the destination, customs clearance, carrier operations, weather, public holidays, peak shopping periods, and local delivery conditions.

If an additional paid delivery or processing service is offered, its price and specific terms will be displayed at checkout before payment. A paid processing service does not guarantee faster carrier transit unless checkout explicitly states otherwise.

5. Shipment Tracking

Once your order has been dispatched, a shipping confirmation email containing the tracking information will be sent to the email address used at checkout.

Tracking information may take 24 to 48 hours after dispatch to display the first carrier update. Carrier tracking reflects available scan events and may not show the package’s precise real-time location.

If tracking has not updated for an unusual period, please contact us at support@olevswatchstore.com and include your order number.

6. Customs, Import Taxes, and Duties

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless checkout explicitly states otherwise:

• These charges are not included in the product price.

• These charges are not included in free standard shipping.

• Any fees assessed by customs authorities or local carriers are the customer’s responsibility.

Customs rules and tax thresholds vary by country. OLEVS Watch Store cannot guarantee that an international shipment will be exempt from duties or taxes.

7. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact support@olevswatchstore.com as soon as possible, preferably within 12 hours of placing the order. We will make a reasonable effort to update the address before fulfillment, but changes cannot be guaranteed after processing or shipment has begun.

OLEVS Watch Store is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a package is returned to the sender, additional shipping charges may apply before it can be sent again.

8. Delayed, Lost, or Delivered-but-Not-Received Packages

Carrier delays can occur because of customs inspections, weather, local service disruptions, or peak delivery periods.

If a package appears significantly delayed, lost, or marked as delivered but cannot be located:

1. Check the shipping address and surrounding delivery area.

2. Ask household members, neighbours, reception desks, or local collection points.

3. Contact the carrier using the tracking number.

4. Email support@olevswatchstore.com with your order number and tracking information.

We will review the available tracking information and assist with the carrier investigation where appropriate.

9. Contact Us

For shipping questions, tracking assistance, or urgent address corrections, contact:

Email: support@olevswatchstore.com
Website: https://olevswatchstore.com